Important Upcoming Changes
We have some exciting news for you!
We are constantly listening to your feedback and working on improving Poll Pay for everyone.
Today we want to introduce two upcoming changes that are designed to improve your experience and make it easier for you to tell us about any problems you encounter.
- Support Form: A much-requested feature by many. You will be able to describe your issues, attach screenshots or simply provide feedback about your experience. We are looking forward to hearing from you!
- Activity Counter: This new system will keep track of the days that you are active on Poll Pay. Each day that you complete a survey will increase the counter by one. This will now be tied to payouts instead of account age. Once you have accumulated 10 days of activity, you can begin your first payout.
Why do we do this?
The support feature has always been on our agenda and many of you have asked for it. Your feedback is extremely valuable to us and with this new feature, we hope to help you solve any problems you might experience and listen to your experience with Poll Pay.
Previously, payouts would unlock a set number of days after the first completed survey. This system was not properly communicated by us and confused some of you. We have scrapped this system and replaced it with the activity counter.
Tying your activity to the payout unlock helps us identify and manage fraudulent accounts. That way we can focus better on you, the actual user, and keep payout thresholds low for you. This will allow us to soon return to the $10 payouts in the US, which were temporarily removed.
You will be able to check your account progress quickly at a glance and always know what is still needed to grab your first payout. We will also be able to use this tracker later on to introduce special rewards for particularly active users.
The new activity counter will take your previous days of activity into account, so you don’t have to start at zero.
Note: Expect these changes to go live in mid-June. We will also notify you via push notification.