FAQs
Here you will find the answers to some of the most frequently asked questions about the Poll Pay app.
Q. Why have I not received my PayPal payment yet?
You may have not received your PayPal payment yet for one of the following reasons:
- Make sure your PayPal user account is verified. Without verification, PayPal will not transfer your money.
- Make sure the email address you entered is the one that your PayPal account is linked to. Pay attention to the spellings and special characters.
- It may take up to 24 hours for the payment to process and update in your PayPal account. It can also take 24+ hours in special cases, so please be patient. Our teams are working hard to make this process as efficient as possible for you.
Q. Where is my gift card?
You will find all your gift card vouchers in the “Past payout” section under the “Redeem” tab. Here you will be able to see your past payout history and any gift card coupons you have requested. It may take up to 48 hours for the gift card vouchers to become available to use.
Q. What are the requirements for my very first payout?
You will have to complete at least one survey. This does NOT include the initial profile questions.
Q. Sometimes there are no surveys available on the app. Why is that happening?
We match our users with the most relevant surveys based on their preferences and skill response. You provide these when you fill in the profile questions. If you don’t see surveys available, this is simply because the surveys don’t match your preferences. We receive thousands of new surveys every day. Check back in a few hours, and you might find new surveys!
If you continue to find no surveys on your dashboard, please check if you have completed the profile survey. If not, please complete the profile survey so that we can find the most suitable surveys for you.
Q. What are profile questions?
When you sign up with Poll Pay, you are asked to answer some profile questions. These questions are about your lifestyle choices and preferences. The answers to these questions help us match you with the most relevant and interesting surveys.
Q. Why am I getting surveys in another language?
You may be receiving surveys in a different language than the one you selected because surveys are tied to IP addresses. Unfortunately, this is out of our control and can not be changed.
Q. Why was I disqualified / screened out from the survey?
You may be screened out from a survey if you do not meet the target demographic that our survey partner is looking for to qualify for completing a survey successfully. In this case, we offer you 1 cent as compensation.
You may be disqualified from a survey for the following reasons:
- Your answers are not consistent.
- You are speeding through the survey without paying attention to the questions asked.
- Some surveys involve an attention question to check if you are actually reading the questions asked. If you fail to answer this correctly, you will be disqualified.
- Your internet connection may be lost for too long.
Being disqualified can be frustrating, but we are always updating the app with new surveys that can better match your profile, so please don’t be disheartened!
To find out more about how to successfully complete a survey and avoid disqualification, click here.
Q. My survey was broken / not working properly. What can I do?
Surveys can sometimes have technical problems, and this is out of our control. This does not happen often, as we are always conducted quality assurance checks on the surveys provided. To avoid running into technical problems with surveys, you can do the following steps:
- Use star ratings to avoid taking broken surveys.
- Report broken surveys via the in-app function.
Q. I completed a survey but did not get any money?
- Are you sure the survey was completed successfully? Once a survey is completed, you will see this message on your screen to confirm.
- It is possible that the survey was not completed, and you were disqualified or screened out.
- Check the payment history section to confirm if you have received the payment or not.
- It is possible that the survey was broken. In this case, you can report the survey via the in-app function.
- If you have utilized all the possibilities and still have questions, please contact us via the feedback form.
Q. How can I delete my Poll Pay account?
You can delete your account by going into “Settings” and click on the “Delete my account” section.
NOTE: Deleting your account is permanent and irreversible! Any remaining balance will be lost.
Q. Do you collect any data from the user?
In the Poll Pay app, you can find the information we have about you. Go into settings and click “Account Information”. All the data collected via the profile questions is only stored locally on your device. Information that you have provided in surveys by our survey partners is not stored by us.
If you have a question regarding completed surveys, please contact the survey partner who was displayed to you before the survey. Please note that once you delete your account, all your data will also be removed.
Q. What will happen to my balance if my account is inaccessible?
- If your account is inaccessible because you deleted your account, your remaining balance will be lost. Please be mindful of this when you are deleting your account.
- If you were banned or logged out, your balance will not be lost, and you can access your balance once you log back into the account.
Q. Can I use different email addresses to access one Poll Pay account?
No. Each email address will create a unique account that can only be accessed using that specific email address. You can not link different emails to one account.
Q. I don’t have a phone. Can I still use Poll Pay?
Yes. You can use Poll Pay via the website as well. Click here to be redirected to the Poll Pay web.
Q. Can I access my balance while using Poll Pay on the web?
Yes. You can access your balance on the web as well as on your phone app, as long as you are logged in using the same email address.
Q. Can I use Poll Pay through a VPN?
No. You will be not able to log in if you are using a VPN or proxy network. It is advised to use a home network or mobile data to access your Poll Pay app. Using a VPN can result in temporary account suspension.
Q. Where is my reward for playing games?
- Game rewards can take up to 24 hours to appear in your account.
- You can try to restart the app and this will update your balance.
- If these options have not worked, you can get in touch with one of our representatives via the feedback form.
Q. How does the referral bonus work?
In your Poll Pay account, you will find a referral code. You can use this code to invite friends and family to join Poll Pay and do surveys. Whenever someone you have invited finishes a survey successfully, you will receive a certain percentage of your invitee’s earned money.
NOTE: The invitee does not earn less money.
Q. Why do I not receive compensation from invited friends?
You receive compensation only when your invited friends successfully complete a survey. This does not include the initial profile questions.
Q. Where can I enter a friend’s invitation code?
You will find your friend’s invitation code in the “Refer” section (under the “More” tab).
Q. Why have I not received my PayPal payment yet?
You may have not received your PayPal payment yet for one of the following reasons:
- Make sure your PayPal user account is verified. Without verification, PayPal will not transfer your money.
- Make sure the email address you entered is the one that your PayPal account is linked to. Pay attention to the spellings and special characters.
- It may take up to 24 hours for the payment to process and update in your PayPal account. It can also take 24+ hours in special cases, so please be patient. Our teams are working hard to make this process as efficient as possible for you.
Q. Where is my gift card?
You will find all your gift card vouchers in the “Past payout” section under the “Redeem” tab. Here you will be able to see your past payout history and any gift card coupons you have requested. It may take up to 48 hours for the gift card vouchers to become available to use.
Q. What are the requirements for my very first payout?
You will have to complete at least one survey. This does NOT include the initial profile questions.
Q. Sometimes there are no surveys available on the app. Why is that happening?
We match our users with the most relevant surveys based on their preferences and skill response. You provide these when you fill in the profile questions. If you don’t see surveys available, this is simply because the surveys don’t match your preferences. We receive thousands of new surveys every day. Check back in a few hours, and you might find new surveys!
If you continue to find no surveys on your dashboard, please check if you have completed the profile survey. If not, please complete the profile survey so that we can find the most suitable surveys for you.
Q. What are profile questions?
When you sign up with Poll Pay, you are asked to answer some profile questions. These questions are about your lifestyle choices and preferences. The answers to these questions help us match you with the most relevant and interesting surveys.
Q. Why am I getting surveys in another language?
You may be receiving surveys in a different language than the one you selected because surveys are tied to IP addresses. Unfortunately, this is out of our control and can not be changed.
Q. Why was I disqualified / screened out from the survey?
You may be screened out from a survey if you do not meet the target demographic that our survey partner is looking for to qualify for completing a survey successfully. In this case, we offer you 1 cent as compensation.
You may be disqualified from a survey for the following reasons:
- Your answers are not consistent.
- You are speeding through the survey without paying attention to the questions asked.
- Some surveys involve an attention question to check if you are actually reading the questions asked. If you fail to answer this correctly, you will be disqualified.
- Your internet connection may be lost for too long.
Being disqualified can be frustrating, but we are always updating the app with new surveys that can better match your profile, so please don’t be disheartened!
To find out more about how to successfully complete a survey and avoid disqualification, click here.
Q. My survey was broken / not working properly. What can I do?
Surveys can sometimes have technical problems, and this is out of our control. This does not happen often, as we are always conducted quality assurance checks on the surveys provided. To avoid running into technical problems with surveys, you can do the following steps:
- Use star ratings to avoid taking broken surveys.
- Report broken surveys via the in-app function.
Q. I completed a survey but did not get any money?
- Are you sure the survey was completed successfully? Once a survey is completed, you will see this message on your screen to confirm.
- It is possible that the survey was not completed, and you were disqualified or screened out.
- Check the payment history section to confirm if you have received the payment or not.
- It is possible that the survey was broken. In this case, you can report the survey via the in-app function.
- If you have utilized all the possibilities and still have questions, please contact us via the feedback form.
Q. How can I delete my Poll Pay account?
You can delete your account by going into “Settings” and click on the “Delete my account” section.
NOTE: Deleting your account is permanent and irreversible! Any remaining balance will be lost.
Q. Do you collect any data from the user?
In the Poll Pay app, you can find the information we have about you. Go into settings and click “Account Information”. All the data collected via the profile questions is only stored locally on your device. Information that you have provided in surveys by our survey partners is not stored by us.
If you have a question regarding completed surveys, please contact the survey partner who was displayed to you before the survey. Please note that once you delete your account, all your data will also be removed.
Q. What will happen to my balance if my account is inaccessible?
- If your account is inaccessible because you deleted your account, your remaining balance will be lost. Please be mindful of this when you are deleting your account.
- If you were banned or logged out, your balance will not be lost, and you can access your balance once you log back into the account.
Q. Can I use different email addresses to access one Poll Pay account?
No. Each email address will create a unique account that can only be accessed using that specific email address. You can not link different emails to one account.
Q. I don’t have a phone. Can I still use Poll Pay?
Yes. You can use Poll Pay via the website as well. Click here to be redirected to the Poll Pay web.
Q. Can I access my balance while using Poll Pay on the web?
Yes. You can access your balance on the web as well as on your phone app, as long as you are logged in using the same email address.
Q. Can I use Poll Pay through a VPN?
No. You will be not able to log in if you are using a VPN or proxy network. It is advised to use a home network or mobile data to access your Poll Pay app. Using a VPN can result in temporary account suspension.
Q. Where is my reward for playing games?
- Game rewards can take up to 24 hours to appear in your account.
- You can try to restart the app and this will update your balance.
- If these options have not worked, you can get in touch with one of our representatives via the feedback form.
Q. How does the referral bonus work?
In your Poll Pay account, you will find a referral code. You can use this code to invite friends and family to join Poll Pay and do surveys. Whenever someone you have invited finishes a survey successfully, you will receive a certain percentage of your invitee’s earned money.
NOTE: The invitee does not earn less money.
Q. Why do I not receive compensation from invited friends?
You receive compensation only when your invited friends successfully complete a survey. This does not include the initial profile questions.
Q. Where can I enter a friend’s invitation code?
You will find your friend’s invitation code in the “Refer” section (under the “More” tab).
